Common Questions

You build your drawers in the Designer first, then check out. Open the Designer, add as many drawers as you want, lay each one out the way you cook, and purchase when everything looks right. We start building from your approved designs.

Width, depth, and inside height — measured from the inside walls of the drawer box, not the cabinet opening. The Designer has an interactive guide that walks you through it step by step. Use standard fractions (22 3/4" rather than 22.7") so we can build to the tightest fit. If your drawer has any quirks — sloped walls, a back lip, existing dividers — let us know and we'll figure it out together.

We build 1/16" narrower and 1/8" shorter than what you give us, which is the cabinetmaker's tolerance for a smooth drop-in. As long as your measurements are within about 1/16" of accurate, you're good. If something's truly off when it arrives, we'll make it right.

We can go as small as a few inches and up to 40" wide on the standard sizes. Anything bigger than 40", send us a note — we can usually accommodate on request.

Yes — that's how the Designer is built. Add as many drawers as you want, design each one separately, and check out when you're ready. We'll ship them all together.

That's normal. Open the Designer, mess around, save your work, come back tomorrow. There's no pressure to figure it out in one sitting. The Designer's interactive guide will walk you through each step if you want it.

Yes. Place your order and you'll get a link to keep working on your designs. Take as long as you want — we won't start building until you've approved every drawer.

We build every organizer to the exact specs you approve in the Designer. If what arrives doesn't match those specs, we'll remake it for free — no back-and-forth, no questions. The fit is on us.

Send us a note. We can do a lot beyond what the Designer covers — we just keep the tool focused on the most common requests so it doesn't get overwhelming. Anything truly custom we handle by email.

Yes — it's a $150 add-on in the Designer. The standard block is 7 7/8" wide and holds 15 knives total: 7 large and 8 small. Needs at least 17 5/8" of drawer depth. If yours is shallower, send us your measurements and we'll tell you what's possible.

Solid 3/8" hardwood dividers in walnut, cherry, or soft maple. Walnut is the most popular — rich, dark, dramatic grain. Cherry warms up beautifully over time. Maple is the lightest and cleanest-looking.

Yes — send us a note and we'll mail you samples of any of the three species. The Designer also shows real photos of each wood (no renderings, no stock photography) if you want a quick look first.

A small team in our San Tan Valley, Arizona shop. Sean and Zach run things, but the day-to-day building, finishing, and packing is the whole crew. Nothing gets outsourced.

About four weeks from the day you approve your designs and check out. Sometimes a little less, occasionally a little more if we're slammed — we'll keep you posted either way.

Free shipping on every organizer to the lower 48. International shipping is available, just not free — see the next question.

Yes. We ship worldwide, with the cost calculated at checkout based on where it's going. Solid hardwood is heavy, so it isn't cheap to send overseas, but we'll get it to you.

Yes. As soon as your order ships, you'll get an email with a tracking number.

Tell us upfront and we'll be honest about whether we can hit it. We'd rather turn down a deadline we can't meet than rush a build and send something that isn't right. Either way, we're good.

Email us with a couple of photos. We'll either repair it, replace it, or refund it — whichever makes it right.

If it doesn't match the specs you approved in the Designer, that's our Perfect Fit Guarantee — we'll remake it for free. If your measurements were off when you submitted them, send us photos and we'll work with you on a solution. We're not going to leave you with something that doesn't work.

For the first few days, yes — just email us. Once we've started milling, changes get harder, but ask anyway. We'd rather know now than send you something you don't want.

Wipe it with a dry or lightly damp cloth for everyday cleaning. Once or twice a year, give it a coat of food-safe mineral oil — five minutes of work and it'll keep looking great for decades.

Yes. We finish every organizer with food-safe mineral oil before it ships, so it's ready to use the day it arrives.

Mineral oil isn't a sealant — it's more like lotion for the wood. Kitchen drawers go through dry-wet-dry cycles, and a fresh coat once or twice a year keeps the wood from drying out and showing it. Skip it for a few years and the wood will still be fine, just a little thirstier-looking.

Any food-safe mineral oil from the grocery store or hardware store works. Look for "food-grade" on the label. Don't use vegetable or olive oil — those go rancid.

No. Hardwood and dishwashers don't get along. A dry or lightly damp cloth is all it needs.

A little water is fine — wipe it dry. If something soaks in (a spill that sat overnight), let it air-dry fully before using it again. The mineral oil finish is forgiving.

Solid hardwood is stable when it's properly dried and finished, which ours is. Keeping up with the occasional oil coat is the main thing — that's what protects the wood from the dry/wet cycles a kitchen drawer goes through.

Yes, and it's part of the appeal. Walnut lightens slightly. Cherry darkens dramatically — it's the most dramatic shift of the three and most people love it. Maple stays close to where it started, with subtle warming. None of it fades or looks worse with age.

For surface scratches, a light pass with fine-grit sandpaper (320 or higher) followed by a fresh coat of mineral oil will blend it right out. Deeper gouges, send us a note and we'll talk you through it.

No. The cutting motion wears a blade, not gentle contact with wood that's softer than the steel. Knives go in blade-down so the edge isn't doing any work while it sits.

Decades, with basic care. Solid hardwood that gets oiled occasionally and isn't abused will outlast most of the kitchen around it.